Frequently Asked Questions

You can place an order by adding any product to your cart from the product page and completing the step-by-step checkout screen. For any questions, you can also message our WhatsApp support line.

Payments are accepted only via bank transfer / EFT; there is no credit card or cash on delivery. Once you complete your order, the IBAN details are shown on screen and sent to your email. Simply write your order number in the transfer description.

After completing your order, you need to make the bank transfer / EFT payment within 3 business days; orders for which payment is not received within this period are automatically cancelled.

When your order is created, your order number and payment details are sent to your email. To get up-to-date information about your order status, you can reach us through our WhatsApp support line.

You can cancel your order free of charge before it is shipped; simply reach us through our WhatsApp support line.

Your orders are freshly prepared with special vacuum packaging; domestic delivery takes 2–4 business days, and international delivery takes 3–7 business days depending on the address.

Domestic standard shipping is 149₺; for orders of 1.500₺ and above, domestic shipping is free. International express shipping is calculated based on the address and shared with you after your order.

Yes. We ship all around the world with special vacuum packaging; international delivery takes an average of 3–7 business days, the cost varies by address and is shown to you at the payment step.

We deliver our products, which do not require a cold chain, quickly and safely through our contracted courier companies. International couriers are used for overseas shipments.

Special vacuum packaging locks in freshness and aroma; when stored unopened, the delights keep their freshness for an average of 3 months. After opening, we recommend consuming them from a sealed container.

Our delights are made with real fruit purées and natural flavors, without artificial colorings or preservatives.

Our products may contain tree nuts (pistachios, walnuts, etc.). For detailed information about the allergen content of a specific product, you can reach us via WhatsApp or email.

It is the process of removing the air inside the product and sealing it with a special film. This prevents contact with moisture and oxygen; flavor and freshness reach your door just like the first day.

You can find all the conditions regarding returns and the right of withdrawal on our "Return & Right of Withdrawal" page. For orders that arrive damaged or incorrect, you can contact us via WhatsApp or email.

If you notice a problem when you open the package, reach us via WhatsApp or email with a photo of the product; we will get back to you as soon as possible.

Yes. We have a special price list for hotels, cafés, and gift retail points. Send us your request from our Wholesale page, and we will get back to you with a quote the same day.

For orders above certain quantities, we provide private label and branded packaging services. For details, you can talk to our wholesale team.

Yes. We safely deliver your products abroad with vacuum-sealed, durable export packaging suitable for long-distance transport.